COVID-19 Refunds - Seedly
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COVID-19 Refunds

Experiences with regard to COVID-19 Refunds and Cancellations in the community

21 
Questions answered
  • Mary-Ann Chua
  • Brandon Ho
  • Kenneth Lou
  • Edmund Teo

Share your travel refund experiences with COVID-19

The World Health Organisation (WHO) just declared a global pandemic. Travellers are scrambling to make refunds as we speak.

Share your experiences below with regards to:

  • Hotel bookings
  • Flight bookings
  • Activity bookings

Share Your Experiences Below

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AVIVA Travel Insurance

Travel Insurance

COVID-19 Refunds

COVID-19

Kenneth Lou
Kenneth Lou, Co-founder at Seedly
Level 9. God of Wisdom
Answered 1d ago
Hi there friend, I think this could be helpful and relevant for you to know :) Source : https://blog.seedly.sg/wuhan-coronavirus-insurance-coverage For AVIVA Travel Insurance: - Covers all related claims if policy purchased before 20 Jan 2020 - Customers can submit a trip cancellation request within 30 days from their departure date to Wuhan in central China. - Those who are travelling elsewhere but are affected by COVID-19 can claim for unused and non-refundable travel, accommodation and entertainment costs that they have paid. - Quarantine allowance (from $50-$500) can also be claimed depending on the policies.
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COVID-19 Refunds

Travel

Travel Insurance

Kenneth Lou
Kenneth Lou, Co-founder at Seedly
Level 9. God of Wisdom
Answered 1d ago
Hi there, I would actually suggest that you try your best to call in the Scoot helpline repeatedly. Don't try the travel insurance side, they wont be able to help you. Explain to them the situation you were in and you should really press for a refund via at least redemption tickets or the gift vouchers to be used within 1 year of your trip. I think in this situation and juncture, it's about persistence more than anything. Hope you manage to get back your flight trip!
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COVID-19 Refunds

COVID-19

It is best that you wait for details and ask MOM directly on the definition. Declared self employed income will require contributions to Medisave. It is still unclear on the type of evidence you need to provide if you become SEP on 25th March - that is more likely to cover SEPs who have a good paper trail (comission agents, grab drivers etc)
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COVID-19 Refunds

COVID-19

Economics

ZT
Zachary Teo
Level 4. Prodigy
Answered 4d ago
My thoughts too. However, I think it may be due to the fact that manicure, hair dressing, facial services are a want not a need. Probably that's why the government placed less emphasis on the particular sector. And as you mentioned, digital solutions are limited for such sector and Singapore is moving towards a digital future, they do thus have to prioritise their packages and budget. Overall, I think the recent package and initiative do benefit the whole Singapore regardless of sector. It is very much dependent on how you view the situation. Here's my 2 cents worth of view point.
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COVID-19

COVID-19 Refunds

Travel

1) It is alright to travel Fuzhou from Singapore. No, 14 days quarantine need not be served at Fuzhou. China's policies for travellers: https://www.straitstimes.com/singapore/coronavirus-which-countries-have-imposed-travel-restrictions - scroll down to AMONG COUNTRIES/REGIONS THAT HAVE BARRED/RESTRICTED TRAVELLERS FROM OTHER COUNTRIES " CHINA: Two-week quarantine for travellers who have been to France, Spain, Germany, United States, South Korea, Italy, Iran, Britain, Switzerland, Sweden, Belgium, Norway, Netherlands, Denmark and Austria in past 14 days." 2) Not necessarily but most probably. It is dependent on the province in China you travelled to. (see: https://www.mfa.gov.sg/Countries-Regions/C/China/Travel-Page) "Singaporeans travelling to China, or those currently in China and considering travelling to other provinces within China, may be subject to home or institutional quarantine for 14 days, depending on the province that they are travelling to." 3) You should be eligible for a full refund for the flight if the flight gets cancelled. (see: https://www.xiamenair.com/en-us/passengerService/ground5.html - scroll down to Miss a flight ) "If a passenger misses a flight due to reasons attributed to Xiamen Airlines, we will arrange a seat for the passenger on the next available flight. If the passenger requests a refund, such request will be handled according to the regulations for “Involuntary refunds” set forth in Xiamen Airlines General Conditions of Domestic Carriage for Passengers and Baggage."
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Allianz Travel

Travel Insurance

COVID-19

COVID-19 Refunds

Sadly, Allianz travel insurance does not cover trip cancellations. However, they will provide coverage such as overseas medical benefits or emergency medical assistance in relation to the virus depending on the level of insurance coverage you bought. (this applies for policies bought after 22 Jan 2020) Just like most insurance plans, they do not cover the travel tickets but medical fees may be partially handled.
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COVID-19 Refunds

Travel Insurance

COVID-19

Travel

Cancellations

Pat
Pat
Level 5. Genius
Answered 2w ago
Speaking with experience from NTUC Income, since the airline is giving a type of 100% refund, I wasn't able to claim cash from insurance. You can keep trying with FWD, but I think they might be similar to Income with their policy conditions...
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Miles

MileLion

Travel

COVID-19

COVID-19 Refunds

Aaron Wong
Aaron Wong, Founder at The Milelion
Level 6. Master
Answered 2w ago
Yes you can, there will be a fee cancellation fee of US$50-75, depending on the type of ticket you booked. You may ask for a waiver of the fee, if your travel is to an affected area.
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COVID-19 Refunds

Travel Insurance

Insurance

Short answer, no. Negotiate with the agency to postpone trip on a later date.
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COVID-19 Refunds

Travel

Travel Insurance

Lifestyle

Cancellations

! If you booked your holiday before 13 March 2020, 530pm (EST), you can submit your trip cancellation claim. Claims should be submitted by email and follow these steps: 1. Contact the travel company (e.g. airline, tour operator or travel agent) and find out if your travel plans could be rescheduled/rerouted and whether the claim will be credits/refunds 2. Forward the response to Anywhr 3. Send in a letter explaining your exact travel plans and why you are submitting a claim 4. complete a claim form here 5. send in all original copies of the unused tickets/vouchers 6.
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  • Mary-Ann Chua
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