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Ohm Energy

Having electricity should be simple, easy and low-cost. We operate in efficient and nimble way so you get things done fuss-free.

Ohm Energy

Representative at Ohm Energy Pte Ltd

About

Having electricity should be simple, easy and low-cost. We operate in efficient and nimble way so you get things done fuss-free.

Credentials

Representative at Ohm Energy Pte Ltd

Ohm Energy

Representative at Ohm Energy Pte Ltd

  • Answers (35)
  • Questions (30)
  • Reviews (0)

Ohm Energy

Electricity Retailers

If I terminate my Ohm Agreement before the Supply Start Date, will I incur a penalty?
If I terminate my Ohm Agreement before the Supply Start Date, will I incur a penalty? If you change your mind about Ohm, you can terminate your Ohm Agreement up to 4 business days before your Supply Start Date to avoid penalties. Simply drop us a message via the Customer Portal or call our Customer Care at 1800-835 6463.
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Ohm Energy

Electricity Retailers

How do I terminate my Agreement with Ohm? Can I switch back to SP Group?
How do I terminate my Agreement with Ohm? We're sorry that it didn't work out. If you wish to terminate your Agreement with Ohm, get in contact with us and submit a transfer request via your Customer Portal. Also, contact your new retailer to initiate the transfer of your electricity account. Important: If you’ve chosen to go with a Price Plan with a fixed Supply Term, like Fixed Ohm, and you wish to terminate your Agreement and transfer to another retailer during the trial period, please make sure that your transfer date to your new retailer is within the trial period. If you are transferring out of Ohm after the end of your trial period, we may not be able to waive your early termination fee. If we receive a transfer request from your new retailer before you have notified us, or if the transfer date to your new retailer or SP Group is after the end of the trial period, we may not able to waive your Early Termination Fee. Refer to applicable Promotion Terms and Conditions for more information. Can I switch back to SP Group? Yes, of course. You can switch back to SP Group and buy electricity from them at the SP Group Regulated Tariff or at Wholesale Rates. In order for us to initiate the process, please submit your transfer request via your Customer Portal, choose your preferred SP Group Price Plan and select your transfer date.
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Ohm Energy

Electricity Retailers

Why didn’t my electricity charges appear on my SP Group utilities bill? What should I do if my electricity charges are wrong?
Why didn’t my electricity charges appear on my SP Group utilities bill? In the very rare instance that there is a major system failure, we may not be able to send your electricity charges to SP Group. You will receive an email notification about this technical issue, and your electricity charges for that month will be reflected in your next bill. What should I do if my electricity charges are wrong? Let us know immediately. You can contact us through our Customer Care at 1800-835 6463 or via the Customer Portal or at [email protected] We’ll have it sorted out for you.
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Ohm Energy

Electricity Retailers

Why does my bill consist of meter adjustments? Why is my bill higher than usual in June and July 2020?
Why is there a metering adjustment on my bill? There can be two reasons as to why you will see a metering adjustment on your bill. The current meter infrastructure is owned by SP Group. SP Group's meter readers read your meter every two months. Your usage is estimated by SP Group in the month that your meter is not read. After your actual meter reading, SP Group then sends us updated meter usage data (if any) to account for under/over estimation for the month that your meter is not read. We then adjust the amount you would have been billed as a result of this updated meter data received from SP Group. It can also be due to faulty electricity meter. If your meter is found to be faulty, SP Group will replace your electricity meter and adjust your meter reading data for the period whereby the meter is deemed faulty. You can check and download your adjusted usage data via the Customer Portal. Ohm will adjust your bill based on the correct meter readings. Any difference in the charges will be refunded or debited to you. What is a billing adjustment? These are adjustments for billing errors which are not caused by meter errors Why is my bill higher than usual in June and July 2020? SP Group suspended meter reading during the Circuit Breaker months in 2020. Find out how your utilities bills will be calculated for those months at https://go.gov.sg/ema-elec-demand.
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Ohm Energy

Electricity Retailers

How can I contact Ohm?
How can I contact Ohm? You can get in touch with us by sending us a message via the Customer Portal, or by giving our Customer Care a call at 1800-835-6463. For urgent matters, please call our Customer Care during working hours. There could be times when we are unable to attend to you immediately. We thank you for your patience as we promise to get back to you at the earliest available time possible. Ohm’s Customer Care is operated and managed by SP Group. This means that you’ll still be getting the same great, reliable service that you’ve come to know and love.
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Ohm Energy

Electricity Retailers

How can I contact Ohm? Who can I contact if my electricity lines are damaged or if the power goes out? Where does Ohm’s electricity come from?
Ohm Energy
Ohm Energy, Representative at Ohm Energy Pte Ltd
Level 5. Genius
Answered on 06 Jul 2020
How can I contact Ohm? You can get in touch with us by sending us a message via the Customer Portal, or by giving our Customer Care a call at 1800-835-6463. For urgent matters, please call our Customer Care. Ohm’s Customer Care is operated and managed by SP Group. This means that you’ll still be getting the same great, reliable service that you’ve come to know and love. Who can I contact if my electricity lines are damaged or if the power goes out? SP PowerGrid maintains the transmission and distribution network on behalf of SP PowerAssets. If you encounter a problem with your electricity supply, you can contact SPPG’s 24-hour Electricity Service Centre at 1800-778 8888. Where does Ohm’s electricity come from? Electricity is purchased from the National Electricity Market of Singapore (“NEMS”) and comes from the national electricity grid. This means that everyone has access to the same electricity source generated by the same electricity generation plants, and we all have electricity delivered to our premises on a common electricity grid.
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Ohm Energy

Electricity Retailers

Am I still entitled to receive GST Voucher- U-Save when I switch to Ohm? Where can I find more information about GST Voucher – U-Save?
Ohm Energy
Ohm Energy, Representative at Ohm Energy Pte Ltd
Level 5. Genius
Answered on 06 Jul 2020
Am I still entitled to receive GST Voucher- U-Save when I switch to Ohm? Yes, you are. SP Group will continue managing the GST Voucher - U-Save for your utilities account. Where can I find more information about GST Voucher – U-Save? To learn more, you can visit www.gstvoucher.gov.sg, or you can contact SP Group
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Ohm Energy

Electricity Retailers

How do I log into the Customer Portal? How do I update/change my personal details? Can I link another email address to my Ohm account?
Ohm Energy
Ohm Energy, Representative at Ohm Energy Pte Ltd
Level 5. Genius
Answered on 06 Jul 2020
How do I log into the Customer Portal? After you’ve completed your signup with Ohm, you should have received an email with your Customer Portal login details. You can log in using the temporary password that we sent you, and change it to a password of your choice once you’ve signed in. How do I update/change my personal details? You can do this in the Customer Portal by clicking on your name that appears in the top right corner. If you need to change your registered email with Ohm, drop us an email at [email protected] and we will do the necessary for you upon verification. Can I link another email address to my Ohm account? Unfortunately, for security reasons, we cannot allow you to add a second email address.
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Ohm Energy

Electricity Retailers

Do I have to pay an Early Termination Fee? How is my Early Termination Fee calculated?
Ohm Energy
Ohm Energy, Representative at Ohm Energy Pte Ltd
Level 5. Genius
Answered on 06 Jul 2020
Do I have to pay an Early Termination Fee? An Early Termination Fee will only apply for Price Plans with a fixed Supply Term, like Fixed Ohm, if you terminate after the trial period. If you choose a Price Plan on a subscription basis, you can just terminate at any time and no Early Termination Fee will apply. Refer to applicable Product Terms and Conditions and applicable Promotion Terms and Conditions for more information. How is my Early Termination Fee calculated? We keep it simple for you. You will be charged $42.80 inclusive of GST for every remaining full month left in your Agreement term. Refer to the applicable Product Terms and Conditions for more information.
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Ohm Energy

Electricity Retailers

When can I renew my Agreement? Can I choose a new Price Plan once my current Agreement expires? What if there is a gap between the transfer date to my new retailer and the Supply End Date with Ohm?
Ohm Energy
Ohm Energy, Representative at Ohm Energy Pte Ltd
Level 5. Genius
Answered on 06 Jul 2020
When can I renew my Agreement? You should renew your Agreement one month before it’s stipulated to end. You can visit your Customer Portal to check if your Agreement is up for renewal. We’ll also send you an email to remind you when your Agreement is about to come to an end. Agreement renewals only apply to Price Plans with a fixed Supply Term, like Fixed Ohm. Can I choose a new Price Plan once my current Agreement expires? Yes, of course. Simply log into your Customer Portal, start the renewal process and choose the Price Plan you want for your new Agreement. If you have forgotten your password, you may request to for a reset via our Customer Portal. A simple guide for you on the renewal process: 1. Log-in to your Ohm Customer Portal. 2. Select "Electricity Price Tab". You will be able to see if you will be able to change a price plan. 3. Select Change my Price Plan and will be re-direct to leave the current page to our website. 4. Choose the Price Plan and the contract period. 5. Click on "Change Ohm Now" and your information will be auto populated. 6. Proceed to the required steps to Verify and Confirm. You would be on your way to a new Price Plan. 7. If you need to refresh, click on your account name at the top right hand corner to repeat the steps. What if there is a gap between the transfer date to my new retailer and the Supply End Date with Ohm? We’ll automatically renew your current Agreement for this intermediate period. Details of this temporary renewal will be sent to you in a separate email. This temporary renewal will not affect your transfer to your new retailer.
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