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The ideal case should be entering the email address of the witnesses into the CPF system, the CPF system then route to the witnesses (via email) and the witnesses submit their NRIC (and their mailing address) to the CPF system, and a notification will be emailed to the nominator when it is completed. This way, the nominator will not need to collect personal particulars such as the NRIC.
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Tan Choong Hwee
30 Jan 2023
Solutions Specialist at Providend
I think it is important to ensure that the nominator identify the specific person as the witness, and NRIC/FIN is the official ID, not an email address.
What if you mistype the email address?
What if the witness's email is read by someone other than the witness himself?
What if the witness's email is hacked?
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Best case scenario - witness is someone you know and is comfortable with (you need to provide NRIC/FIN when doing formal will too - there's no difference). Email can be penpal (hi bye friend/no way for CPF to identify the person - can be fake email) - which is not recommended. Again, it's an impt decision (you are processing a transaction of leaving your monies to loved ones) - hence needing national identification.
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The witness will also know the transaction is impt coz needing his/her NRIC - and can reject you if they don't want to be your witness.