To whom should a complaint be made about a bank's failure to provide proper care to customer? e.g. wrong name, failure to update the name, etc?

Hi,

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Did you manage to get the name of the staff who serviced you/made the errors mentioned? I believe you can escalate the issue with all the necessary information to the customer service officer or request to speak to managers or management level.

Hmm this is a tough one... I would think the best way for this is to call up the bank's customer service or look for the customer service manager to sort of share your feedback?

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Unless it is a clear breach of care, then I would recommend you to report it to MAS. I have done so before for a bank which was sort of misrepresenting the Effective Interest Rate for a loan product to its customers. And they responded within a week. You can find the link here: http://www.mas.gov.sg/Feedback.aspx