Should I be able to trust my insurance agent to ensure that my policies are meeting my needs? Or is it my own responsibility?

Hi Anon,

Sorry to hear this in your case. But yes, there are many instances where the agent 'disappears' after the sale. Like what Alan said, yes you should be in control of your own policies. However ideally it would be to have an agent whom you can trust, who will be the pro-active one to engage you and keep you updated on matters, or is also contactable generally.

Wells.. you could try contacting your agent on a once of basis, and see how things go, hopefully he or she will change and be more involved in your life journey.

It is your own responsibility. The ensured is you or your loved ones, the premiums are paid out of your pocket. You should understand your insurance policies well. Aim for maximal coverage with minimal cost and do not ever mix insurance with investment.

There is no legal obligations for your agent to serve you.