My AIA agent gave me outdated claim forms from 2016 for ci claim. I’ve paid the fee to submit to hospital. Now he is unresponsive. How do i proceed?

I’d submit the forms myself however im not sure if they will accept outdated forms, I’ve called the hotline and was told to just submit first and see how it hoes which is not very assuring.

So sorry to hear about the bad experience you faced.

Alternatively, I highly recommend you to give a call to AIA customer service for assistance and you can also make your own claims directly via AIA as other users have mentioned.

You may then consider changing your servicing representative after you have settled with your CI claims. I hope this helps!

Wish you a speedy recovery!