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Anonymous

08 Dec 2023

∙

Is charging admin fee in this situation reasonable?

I requested for a refund for a facial package that was bought as I experienced an allergy reaction after the first session. I was only refunded 90% of the paid deposit, stating that 10% ($100) is deducted for admin fee. Staff also mentioned that they have a non-refundable policy and she already tried her best.

Is there such a practice in singapore? Isn't charging $100 too high for an admin fee?

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Tricia

09 Jan 2024

Have to see the T&C unfortunately as you signed the contract already.

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SH

13 Dec 2023

Look at the contract or T&Cs you signed during purchase. if no, legal means is possible

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Adam Tay

12 Dec 2023

Like sh say no law is there to protect consumer, that why business dare to do this. If you want them...

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