How to get late fee waiver on DBS credit cards?

I forget to pay my credit cards as I am in oversea and overlooked the payment date. can I request for waiver of the katd fees.

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There are two ways to get your fee waiver.

1. Request using iBanking

• Login to your iBanking
• Select the message icon on the top right
• Select Compose
• Choose Late Fee Waiver
• Fill up form accordingly to submt fee waiver

2. Request using Phone Banking

• Dial 1800 111 1111 (from Singapore) or (+65) 6327 2265 (from Overseas).
• For English menu, press 1. For Mandarin menu, press 2.
• Enter your NRIC / Debit Card no. / Credit Card no. or Phone Banking User ID.
• Enter your Phone Banking PIN. If you don’t have a Phone Banking PIN, press 1.
• Press 2 for our Fee Waiver Menu.
• Press 1 for Credit Card Fee Waiver or Press 2 for Cashline Fee Waiver.

*The Bank will review your waiver eligibility and an SMS will be sent to your registered handphone number within 3 working days.