How do I cancel my flight bookings if it was booked under Expedia because of the COVID-19 virus?

Hi there,

I was actually in a very similar situation as you ever since the COVID-19 virus outbreak has taken over the world and I was also scrambling to look for a way to get a refund through my OTA.

Let me explain how I handled it, hopefully this helps in one way or another!

You would need to know your:

• Itenary number, (eg 7516370242055)

• Flight booking number, (eg QX2ITU)

• Airline (eg Emirates Airlines )

• Booking details (email, number)

Step 1: Head over to Expedia

This link here: https://www.expedia.com.sg/service/#/myTrips/25623

You will find that you can select from a drop down menu to see whether your flight is available.

Hopefully you find your airline is in the first list, not the second one.

Step 2: Read your airlines Terms & Conditions for COVID-19

For example for KLM, it does seem like they allow refunds and exchanges here: https://www.klm.com/travel/us_en/prepare_for_tr...

However, because you booked through an Online Travel Agent (OTA) it is better if you go through Expedia for the refund, hence step 3.

Step 3: Submit a refund request

At this link here: https://www.expedia.com/customersupport/travel-...

Get ready your Travel Itenary number and booking number with your flight.

• Submitting a cancellation request does not guarantee a full refund. Cancellation policies differ depending upon the airline and if you wish to cancel, not all airlines allow for full refunds at this time.

• If your airline does not offer a full refund, our customer support team will contact you to advise you of your options prior to cancelling your booking.

• We will aim to confirm to you the amount of your refund within 7 business days.