How do I cancel and get a refund for my hotel bookings if it was booked under Hotels.com because of the COVID-19 virus?

hotels.com do refund most of the time for bookings due to covid19

hotels.com are probably lacking manpower to solve a sudden burst of pple trying to cancel, so its not going to be easy to get answers and cancellations from them. Need time to get things done.

Seedly has a great article on cancellation of travel bookings (such as hotels, airfares etc)

https://blog.seedly.sg/airlines-travel-waiver-p...

Pls do share your experience with us here if you have went through it (smoothly or badly...)