facebookHow do I cancel and get a refund for my Activity bookings from KLOOK because of the COVID-19 virus? - Seedly

Advertisement

Anonymous

17 Mar 2020

Random

How do I cancel and get a refund for my Activity bookings from KLOOK because of the COVID-19 virus?

Not sure if I can still get any refunds. Anyone advice?

Discussion (1)

What are your thoughts?

Learn how to style your text

Kenneth Lou

17 Mar 2020

Co-founder at Seedly

Summary: Looks like writing in to their customer support email makes the most sense in this time. Can't find the option for an automated refund process.

I found this policy on their website T&C.

Changes, cancellations and refunds

Each Klook activity has a different cancelation policy. You may refer the cancelation details of your activity to see if you are eligible to make changes or eligible to proceed with cancellation for a refund. If you are, email [email protected] or dial the Klook hotline to process your request.

In the rare case that an activity that you have booked is canceled, you will be given the option of booking an alternative date or requesting a full refund.

If your cancellation is approved, your refund will be processed immediately if the initial payment was made via PayPal. For credit/debit card payment, it usually takes 5 – 7 working days, or up to 30 days for certain banks, for you to receive the refund in your bank account.

If after these time scales you have still not received your refund, kindly send an email to [email protected].

Write your thoughts

Advertisement