Summary: Looks like writing in to their customer support email makes the most sense in this time. Can't find the option for an automated refund process.
I found this policy on their website T&C.
Changes, cancellations and refunds
Each Klook activity has a different cancelation policy. You may refer the cancelation details of your activity to see if you are eligible to make changes or eligible to proceed with cancellation for a refund. If you are, email [email protected] or dial the Klook hotline to process your request.
In the rare case that an activity that you have booked is canceled, you will be given the option of booking an alternative date or requesting a full refund.
If your cancellation is approved, your refund will be processed immediately if the initial payment was made via PayPal. For credit/debit card payment, it usually takes 5 – 7 working days, or up to 30 days for certain banks, for you to receive the refund in your bank account.
If after these time scales you have still not received your refund, kindly send an email to [email protected].
Summary: Looks like writing in to their customer support email makes the most sense in this time. Can't find the option for an automated refund process.
I found this policy on their website T&C.
Changes, cancellations and refunds
Each Klook activity has a different cancelation policy. You may refer the cancelation details of your activity to see if you are eligible to make changes or eligible to proceed with cancellation for a refund. If you are, email [email protected] or dial the Klook hotline to process your request.
In the rare case that an activity that you have booked is canceled, you will be given the option of booking an alternative date or requesting a full refund.
If your cancellation is approved, your refund will be processed immediately if the initial payment was made via PayPal. For credit/debit card payment, it usually takes 5 – 7 working days, or up to 30 days for certain banks, for you to receive the refund in your bank account.
If after these time scales you have still not received your refund, kindly send an email to [email protected].