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I'm wondering how the claim would work in this case, since Scoot is giving 100% refunds through vouchers. Would I be able to decline the vouchers and claim cash from my travel insurance instead? I tried calling FWD, but I think they're swamped with calls and I can't get through.
Thanks!
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Speaking with experience from NTUC Income, since the airline is giving a type of 100% refund, I wasn't able to claim cash from insurance. You can keep trying with FWD, but I think they might be similar to Income with their policy conditions...