"Great Eastern FIDReC", "GELA dispute", or "policy failure". I need advise filing claims against GELA for their Greatlife endowment and maxgrowth policies which I believe are due to policy failure

I agree that it's worth pursuing if you feel the policy didn't perform or was managed in a way that wasn't in line with what was represented. Just make sure you keep a clear timeline of events and all supporting documents, as that will help whether you're dealing with GELA directly

If you genuinely believe there was policy failure, you can first lodge a formal complaint with GELA and, if you're still not satisfied with the outcome, escalate it to FIDReC with all your policy documents and correspondence for review.