Anonymous
Can i get a refund for wifi charges on an SQ flight?
Hi i recently flew SQ, and bought wifi. However, I could hardly use the wifi, as it was extremely slow and didn't load pages. Is there any way that I could get a refund? has anyone done this before? What's the process for this?
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Cedric Jamie Soh
16 Dec 2019
Director at Seniorcare.com.sg
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Kelly Trinh
15 Dec 2019
Backoffice technical at financial services firm
Its going to be uphill but you can make a huge stink and they may give you ex-gratia payment to make you go away...
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Definitely can't. I think can provide them feedback so they can improve on it. Might benefit others ...
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You can write a proper email (be direct and firm, but NOT rude and demanding) explaining the situation and that giving suggestions on how they can improve.
An email costs you about 10 minutes of writing.
SIA is known for great customer service. They will take note, and sometimes, they do refund and/or give vouchers for future usage.