Frequently Asked Questions
We always aim to serve our customers with security in mind

Is Seedly free?

Seedly is free to download and free to use. We allow users to simply be on the platform at no charge.

How does Seedly make money?

Seedly generates revenue based on referrals made to financial institutions, products or credit cards. Through some of the new features our team is currently building, Seedly will be able to offer financial opportunities through products that may benefit consumers. When a consumer utilizes the recommendation of Seedly by applying for products, the referred company (usually a bank or institution) gives Seedly a referral payment.

How is the app related to the blog and community?

Seedly is being built as a platform to help you make smarter financial decisions. The app allows you to understand your cashflow and budgeting needs, while our blog and community provide you with the best content and advice to make more informed decisions. It is all part of the bigger ecosystem that we are building to be the region’s leading personal finance platform.

Will Seedly sell my data?

Rest assured we never sell your data. It goes against our company's ethos of serving the consumer with integrity and confidentiality. Your data is kept securely and well encrypted in our data vaults.

Why are my recent transactions missing?

Don't worry, it could be because you have not refreshed your data! Seedly operates on a one-time, read-only access and simply downloads the transactions on your behalf. This means that your login credentials are NOT stored and a new One-Time Password will be sent to you when you want to refresh your data for security reasons. We will be working with the banks towards a real-time sync to create a more seamless process.

What type of security measures does Seedly adopt?

We have a very stringent security and privacy policy that dictates all users data are completely secure and private. More on our terms can be found here. We would assure our users that we take privacy very seriously. Our Data Retention policy further dictates that we will delete your original Personal Financial Data (as defined below) within a reasonable time after the relevant financial information therein has been extracted and processed into our database for the purpose of generating reports. You can also request us to do so via the mobile application. We will maintain such data as strictly confidential and will never sell, lease or distribute the same to any third party. We adopt a wide range of the latest security practices in mobile technology. These include a range of SSL encryption to 4-digit passcode locks and finally to security audits by third-party providers.

Why does the OTP take longer than usual to be sent to me?

Seedly works using a third-party aggregator Salt Edge on an integration with the local banks via online web pages, hence there are various complex tasks for us to perform before sending the OTP to you for verification. This is done securely in a highly encrypted process. In line with our startup's belief in the making managing personal finance as effortless as can be, we are working to make this process faster and more seamless.

Why does Seedly need my login information?

We need your login username and passwords so that we can help you organize and manage your accounts. We use this information to establish a secure connection with your financial institution or credit card company and download your transactions import automatically and subsequently categorising your transactions.

What practices do we use to protect the data in Seedly?
  • Your Seedly app login username and passwords are stored securely in a separate database using multi-layered hardware and software encryption.
  • We do not store bank/card credentials (username and PIN). Therefore, you will have to re-login everytime you import your latest financial transactions and data.
  • Your transaction data and balances are stored in our secure data servers and vaults but are not immediately identifiable to any user.

Why are my transactions in the wrong categories?

Our Seedly categorisation engine is improving everyday to identify the nuances in the transaction names and accurately determine the categories they belong to. In the meantime, you will be able to re-categorise the transactions by simply clicking on them in the transactions page. We aim to make it accurate for our users as it is in line with our belief on how personal finance management should be.

Is Seedly directly associated with any of the local banks listed?

No, we are not and we want to make it clear that we are entirely independent of them. We are using a third-party aggregator software Salt Edge that allows us to import and aggregate your financial data. We are at an arms-length from the banks but have plans to further make the process a more seamless one with real-time data. The banks consider Seedly to be a third-party account aggregation service which helps you pull together various data sources from your accounts and display it as a simple aggregated view. In that mind, we handle your credentials (username and PIN) with utmost secrecy and never store them beyond the login phase. Please note that your bank provider agreements will be also in place: DBSOCBCCitibankStandard CharteredUOB (updated 2nd January 2018). We want to reassure users that we take security as our top priority and always scan our systems to ensure that it is well protected. In the event of fraudulent or suspicious activities, we advise users to contact the financial institution immediately and we will assist the situation.

Who is SaltEdge and how do they do the importing?

Seedly uses SaltEdge as one of the providers for the bank syncing feature. SaltEdge uses asymmetric cryptography so that private keys are on different servers. SaltEdge is also PCI DSS compliant.

Connecting to your banks

When connecting to your bank via Seedly, we will provide an embedded web interface to SaltEdge. In that interface, you have to enter your bank credentials. These credentials are then sent to SaltEdge and the SaltEdge service will establish a connection for your account and return the data to Seedly for visualization. Seedly never stores your online banking credentials. For more information, please refer to SaltEdge's Privacy Policy.

How can I protect my Seedly account?

Here are a few tips to help keep you safe online:

  • Keep your passwords safe. Don't share it with anyone.
  • Mix it up. Include numbers and capital letters in your password to make it stronger.
  • Use virus protection and a firewall on the devices you use to access Seedly.
  • Don't install programs from people or companies you don’t know.
  • Learn what you can do to help prevent identity theft and identify phishing attempts.

How do I close my Seedly Account?

First, login to your Seedly account. Send us a contact request from within the app and our representative will contact you regarding the steps to delete your account including all your data.

When is the web version going to be launched?

Thank you for your interest! We have had many requests to do multi-platform. We are a small team now and are working round the clock to bring you the best Seedly experience there can be. Stay tuned!

I have more questions, how can I contact you?

Reach out to us at anytime and we will get back to you very soon. We welcome all questions and suggestions, especially good budget tips. :)

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  • Quick overview
    Quick overview of your bank and card transactions.
  • Secure syncing
    Secure syncing of your bank or credit cards transactions
  • Automatic categorization
    Automatic categorization and analysis for your expenses
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