I was searching for a travel insurance that provides the best value in terms of premium payable and coverage for my graduation trip to Taiwan for 2 weeks in March earlier this year. After some comparison, I decided to go for FWD's travel insurance Premium plan.
Overall, the process of purchasing the travel insurance to making my medical claim was pretty smooth and hassle-free. I used a promo code upon checking out and only had a pay a premium of $30.24. Shortly after, they sent over the insurance policy via email and created an account for me so that I can view the policy and make claims (if needed) through their website.
During the last few days of my trip, I was down with sore throat and cough. So the next day after I returned to Singapore, I visited a doctor as according to the policy, I had to do so before 48 hours in order to be eligible for the claim. I then proceeded to make a medical claim under the travel insurance for my upper respiratory tract infection (URTI) online. After doing so, I mailed the physical medical receipt to their claims department. About a week after, I received the amount I paid for consulting the doctor through bank transfer.
All in all, I highly recommend FWD and would definitely use it again!