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AXA Travel
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AXA Travel SmartTraveller Review 2020
Here's a look at the highlights of What AXA SmartTraveller can provide:
- Medical treatment
- Personal liability
- Adventurous activities
- Terrorism cover
- Emergency medical evacuation
- Child care
- Loss of personal baggage/belongings
- Trip cancellation
- Golf equipment
- Sports equipment
- Rental car excess cover
- Home care
Finding suitable travel insurance can be a little overwhelming at first. However, it is always good to travel with a peace of mind. Here is a travel insurance guide that you can look at to make a more informed decision.
4.2
18 Reviews
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Most Recent
- Updated on 21 Jul 2020
Purchased
AXA Travel SmartTraveller Essential
This happned for travel insurance bought in malaysia. I have been sending a reminder every week since 6 months ago for a travel insurance claim. Each time i get the same automatic reply promising to give a response within two working days, there is a personnel reply within two days, but again the reply is a template and not meaningful at all. Baically you just keep saying there will be an officer in charge to deal with me, but till now there is no officer approached me. It has been more than 6 monrhs since I first filed the submssion online. And there is no one approached me to ask for any physical documents. I have another claim, the claim decision doesn't make sense at all, and when i tried to appeal the officer stop responding to my email.0 comments0Post - Updated on 19 Jul 2020
Purchased
AXA Travel SmartTraveller Essential
[Claims Process] Relatively fast as compared to others. Backend was very prompt in replies, in both calls and emails. [Purchase Process] is quick too, fast issuance. Sometimes there are promos. However, AXA still relatively more pricey than others. If you like a piece of mind, go for AXA. Less likely for screwups.0 comments0Post - Updated on 13 Jul 2020
Purchased
AXA Travel SmartTraveller Comprehensive Plan
[Claims Process] Went to Chengdu, China and had food poisoning. Returned to Singapore to visit GP and had to claim medical expenses. Claiming process was easy and efficient, just do some photo taking of air tickets, boarding pass, insurance policy plan and number quoting before emailing over at the initial phrase. Within 1-2 weeks, an email notification was sent to confirm recipient, and to request furnishing of actual medical receipts. So upon submission to HQ's customer service, and after 2-3 weeks of processing, the claim amount was credited into the stated bank account that I had provided.0 comments0Post - Updated on 16 Jan 2020
Purchased
AXA Travel SmartTraveller Comprehensive Plan
[Claims Process] Slow and epicly retarded. What could have been done and dusted in 3-4 days ended up taking 3-4 weeks. Many hidden terms. Will quite literally die before ever giving AXA my business again. They managed to make NTUC Income look good, efficient and professional and that takes quite some doing.0 comments0Post - Updated on 08 Jan 2020
Purchased
AXA Travel SmartTraveller Essential
Have always purchased AXA for single trips as they usually have promotion, can apply online in a few minutes and the price seems reasonable with the coverage. They also have coverage for pre-existing condition individuals which I have also bought before for some family member. Unfortunately last Dec I had a travel delay and made a claim. The process was easy as the online claim form clearly state what details you need to provide or submit. Few days later received an email that it was successful and receive the reimbursement direct to my account. It was faster than my annual travel insurance from another company which I also made a claim on the same day.0 comments0Post
What does AXA SmartTraveller travel insurance cover?
AXA Travel provides a range of travel insurance options with plans that provide pre-trip, during the trip and post-trip insurance. You can find plans that suite your travelling habits, including:
- Single Trip: Maximum of 182 days per trip
- Annual Multi-Trip: Each trip does not exceed 92 days
Here's a look at the highlights of What AXA SmartTraveller can provide:
- Medical treatment
- Personal liability
- Adventurous activities
- Terrorism cover
- Emergency medical evacuation
- Child care
- Loss of personal baggage/belongings
- Trip cancellation
- Golf equipment
- Sports equipment
- Rental car excess cover
- Home care
Optional Add-Ons:
- Golf equipment
- Sports equipment
- Rental car excess cover
- Pet care
- Home care benefit
Plan Tiers Offered by AXA Travel Insurance
AXA SmartTraveller offers 2 different tiers of insurance coverage :
- Essential and
- Comprehensive.
What You'll Get | Essential | Comprehensive |
|---|---|---|
Overseas Medical Expenses (<70 years old) | $300,000 | $600,000 |
Personal Liability | $500,000 | $1,000,000 |
Emergency Medical Evacuation | Unlimited | Unlimited |
Terrorism Cover | Covered | Covered |
Loss of Personal Belongings | $5,000 | $10,000 |
Trip Cancellation | $6,000 | $12,000 |
Adventure Cover | Covered | Covered |
Fraudulent use of credit card | $1,500 | $3,000 |
AXA SmartTraveller
What Countries Does AXA SmartTraveller Cover?
- Regional: Australia, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, South Korea, Laos, Macau, Malaysia, Mongolia, Myanmar, New Zealand, Sri Lanka, Taiwan, The Philippines, Thailand, Timor-Leste and Vietnam.
- Global: Worldwide inclusive of Nepal and Tibet. Does not include Afghanistan, Cuba, Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan and Syria
Does AXA travel insurance cover pregnancy?
AXA SmartTraveller provides coverage of pregnancy-related medical expenses during your overseas trip with up to $4,000 and $8,000 worth of coverage for the Essential and Comprehensive plan respectively.
Additional Things To Know About AXA Smart Traveller
- For Single Trip Plan, you can apply for up to 20 adults and 9 children who are travelling together under one policy
- You have to be 18 years old to apply for the adult cover
- AXA defines a child as someone who is below 18 years old, or up to 25 years old if studying full-time in a recognised institution of higher learning
- AXA provides insurance for travelers who are going overseas for adventurous activities. These activities include Scuba diving (no deeper than 30 meters under supervision), Bungee jumping, hot air balloon rides, Hiking, Mountaineering, Rock climbing, Parachuting and Ice sports
- For claims, you can submit it online or through MyAXA Singapore App
- Claims have to be done within 30 days of the insured incident
- For Annual Multi-Trip Plan you can cover up to 2 adults and 9 children under one plan
- For both Annual Multi-Trip and Single Trip Plan, the policy will only be activated upon full payment before your trip
- AXA provides cruise coverage under Cruise Travel Insurance
Contact Info
- Singapore Hotline: 1800 880 4888
- International Hotline: +65 6880 4888
- AXA app: MyAXA Singapore
- Email: [email protected]
- Address: Customer Care #01-21/22 AXA Tower, 8 Shenton Way, Singapore 068811
About AXA Travel
AXA has 160K employees in 62 countries with 105M clients. They adopt a customer-first strategy which anchors their business decision. They provide protection to properties, people and assets. AXA also have a research fund which is a scientific philanthropic initiative to boost scientific experimentation and discoveries.