Senoko Energy

Plans (4)

Details

• 

  Wayne Kirigakure

  Level 2. Rookie

  Updated 2w ago

  Purchased

  Senoko Energy LifePower24

  Senoko is easy to sign up, with very helpful staffs. Unfortunately: 1. the response to complaints is absolutely terrible and 2. don't ever trust their promotion offers for recontract, my story is as below: In late march or early april (i have forgotten the exact date but accordingly to my email acknowledgement when i renewed it was 03/04/2020), i contacted senoko via an online chat for my contract renewal. To cut long story short i have asked the staff regarding the 30% off for the first month, the staff mentioned that there is and gave me a promo code so i copied and paste the promo code onto my recontract request. Unfortunately when i saw my this month's bill (which started on 18/05/2020) the 30% off for the first month was not reflected. Initially i sent an online form which i was promised 3 working days for response, but after 3 working days on 16/07/2020 i contacted them via their online chat n what i was told was that the 30% actually refer to the 30% savings since i am taking the cheapest plan. Sorry to say but i can still differentiate between a 30% off first month and a 30% saving offer. They asked me for the promo code i enter but i can't remember since i copy paste from the chat. So i request them to retrieve the initial chat so that we can verifiy together as it could be a misunderstanding on my end but the person attending to me told me it needs about 3 to 5 working days to retrieve. Therefore i decided to give them up to 24/07/2020 as a buffer as i understand the inflow of calls and complaints is quite high nowadays. However, when i again contacted them via chat today, i receive the same response and they outright refuse to retrieve the chat history (i just take it as the Customer Service Officer does not have the neccessary authority). So i requested a call back by 5 pm today but again there is no call back. Since that is the case, i can only conclude that in order to entice me to agreeing to recontract they have misrepresented the "30% saving" as "30% off the first month's bill" and by continuing to ignore my requests and refusing to retrieve the initial chat history in march/april for this case it is an apparent sign of a cover up attempt. I have already log a case with CASE over this case and i will wait for their response before deciding on the next course of action. However i must thank senoko for this incident that they just make me decide that upon the expiry i am not going to recontract with them as my trust for this company is completely broken.

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• 

  Ong PG

  Level 3. Wonderkid

  Updated 4w ago

  Purchased

  Senoko Energy LifePower24

  Like the ease of signup and competitive pricing. Has been using for more than 1 year. Will highly recommend.

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  Senoko Energy

  4w ago

  Hi Ong PG, thank you for the 5-star review. We are glad to hear that you experienced an easy sign-up process. Aside from having competitive rates, a simple sign-up process is also what we strive for in other to stay ahead of the curve. We look forward to serving you well now and in the future!
• 

  Yao Robin

  Level 3. Wonderkid

  Updated 4w ago

  Purchased

  Senoko Energy LifePower24

  Competitive price, and ease of application with decent customer service. Engaged with Senoko for 1 year.

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• LL

  Lionel Lee

  Level 3. Wonderkid

  Updated on 03 Jul 2020

  Purchased

  Senoko Energy LifePower24

  [Signup Process] It's very convenient to switch to Senoko Energy - I did mine online using my IC no. and SP account no. That's it!

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• 

  Barry Djingga

  Level 2. Rookie

  Updated on 30 Jun 2020

  Purchased

  Senoko Energy LifePower24

  Very Good experience and price is competitive. Can Senoko give 50% discount in certain month to their loyal customer as what SP Power did usually?

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