Senoko Energy
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- Reviews (301)
- Discussions (0)
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Claimed
This product is managed by Senoko Energy.
USER RATINGS
Customer Support
Ease of signup
Online Portal
Plans (5)
Senoko Energy LifeSave12 Plan
6% off regulated tariff
PLAN TYPE
24.25
RATE
12m
CONTRACT
Details
Product Page Transparency
- Claimed in August 2020
- Pays to access additional features
Senoko Energy Review 2021
Here's what you should know about Senoko Energy:
- 5 plans to choose from, options include fixed price plans, discount off tariff plans and a 100% green energy plan.
- A mobile app to monitor your home’s electricity consumption, and manage your account and bills.
- No security deposit and no hidden fees.
- Smart Rewards programme with monthly giveaways (GrabFood & Lazada e-vouchers), lifestyle merchant discounts and lucky draws.
- Referral programme that allows you to enjoy a $30 bill rebate each for you and a friend you refer.
4.8
301 Reviews
- 5263
- 426
- 35
- 20
- 17
Read Review About...
Pinned by Senoko Energy
- It was a smooth registration process and I'm switching from iSwitch, the electricity rates is very competitive compared to the other providers. I went with the 1 year plan with 9% discount over standard tariff as it seems to be the most cost effective given the historical trend in SP power tariff, as compared to the fixed 1 or 2 year plan.
1
Rachelle Lye
21 Oct 2021
Level 14·Digital Marketing at Fintech
Hi there, thanks for leaving a review on Seedly! While we deeply appreciate your contributions to our community to help users make smarter financial decisions, your review has been flagged for a PROMO CODE. Our community guidelines do not allow posting of promo / referral codes on Seedly reviews. Read more at https://support.seedly.sg/hc/en-us/articles/900.... Hence, we have edited your review and removed your referral code. Thanks!
What are your thoughts?Reply
- Switched to Senoko in Oct 21. Very good service and everything was great. Sharing this KSPRJL3R for rebates for you and me. Merry Xmas!
1
Jesalin Thian
27 Dec 2021
Level 4·B2B Marketing Associate at Seedly
Hi Toni, thanks for leaving a review on Seedly! While we deeply appreciate your contributions to our community to help users make smarter financial decisions, your review has been once again flagged for a PROMO CODE. Our community guidelines do not allow posting promo/referral codes on Seedly, only on QnA. Read more at https://support.seedly.sg/hc/en-us/articles/900....
Kindly update your review to adhere to community guidelines within 3 working days, otherwise, we will regretfully have to remove your heartfelt contribution of a quality review ☹️
What are your thoughts?Reply
- [Signup Process] Switched from Genoco to Senoko. it seems to be the only electricity retailer that has online customer service live chat service. The agent I chatted with is quite good and knows her job well. It offers the cheapest 1 year plan in town too. Mine is the 12 month, 6% off regulated tariff plan, which guarantees savings at all times. Furthermore you can signup with 6FUICXHL to get $30 rebates! [Hidden Costs] It charges no deposit, and no registration fees and no other hidden cost.
0
What are your thoughts?Reply
- Posted 19 Dec 2021
Purchased
Senoko Energy LifeSave12 Plan
Currently Senoko energy is offering the best discount in town. Please use my promo code SWNR6WUS for $30 discount. Thank you so much. Stay safe [Signup Process]0
What are your thoughts?Reply
- Have done lots of work finding the best value and most trust worthy Electric retailer. As there used to be lots of retailers in the past and can't deny that lots of them have fallen short on their contract or complaints where they over charged. Senoko is definitely one of the pioneer company still standing strong with good reviews going on.. And if you do have a problem deciding fixed or regulated tariff, hope this help you. If you are going for 2 years. Fixed Tariff is definitely the plan to choose. Have been studying the chart of how our tariff has been moving every quarterly is pretty safe to say that even with the % discount off from regulated tariff, in 9 mth to 1 year time it will still over shot then the fixed tariff price.(will skip the math part here) 1 year plan is still better to play safe with a fixed Tariff too, with the economy reviving back from covid there a high chance the govt will increase the tariff to the amount where regulated tariff still gonna be more costly then fixed Tariff in 9 mths time. That is my 5 cents. Thanks!!
1
Rachelle Lye
Edited 25 Nov 2021
Level 14·Digital Marketing at Fintech
Hi Cindy, thanks for leaving a review on Seedly! While we deeply appreciate your contributions to our community to help users make smarter financial decisions, your review has been flagged for a PROMO CODE. Our community guidelines do not allow posting of promo / referral codes on Seedly, only on the Promo Codes Group in Community. Read more at https://support.seedly.sg/hc/en-us/articles/900.... Hence, we have edited your review and removed your referral code. Thanks!
What are your thoughts?Reply
- [Customer Services] I was browsing through plans when their customer service officers communicated with me on the site, explaining the promotions that are currently available. [Signup Process] I actually switched out from Ohm Energy as they were closing and hence I was unable to get the same electricity rate for my household. However, the sign-up process was fuss-free, where I also stacked savings with friend and bank referral rewards. Great to know that Senoko also offers a one-time $30 rebate for new customers, on top of the friend and bank referrals, meaning more savings. I will definitely recommend my friends to sign up for their plans. [Hidden Costs] No hidden costs. Everything looks transparent.
0
What are your thoughts?Reply
- Posted 26 Aug 2021
Purchased
Senoko Energy LifePower12 Plan
good value for money smooth onboarding process regular giveaways of vouchers, but difficult to get due to limited quantities0
What are your thoughts?Reply
- Discovered an input error after signup and notified the customer service. Was rejected upfront and the online signup form is not user friendly as you cannot check the details before submission. Also, online billing is not clear as compared to SP service and my previous retailer. Response from Customer service team is slow. Don’t recommend their service at all.
2
Senoko Energy
26 Jul 2021
Hi Wei Ling, we sincerely apologise for your experience. We are constantly working to improve our services, and we'll appreciate it if you could send us an email at [email protected] or private message us on Facebook (Senoko Energy) for us to learn more about this matter. Thank you.
Already written. Becos the referral code was not captured as I did not input correctly, I am just not entitled. Great way to save your costs and lose a customer.
What are your thoughts?Reply
- I switched to Senoko because they were offering a lower rate than my renewal rate with another provider. [Customer Services] Good. CSO provided reassurance on whatever queries I had before switching to them. [Hidden Costs] None. All charges are stated very clearly on the bill, accessible via their app which is really easy to use/ navigate. [Signup Process] Easy online process. They also have a video guide on how to switch. So if you’re looking for an electricity retailer, you may consider Senoko. They may not have the cheapest rates now (Jul 2021), but do consider them for their good customer service standards.
0
What are your thoughts?Reply
No Posts Found.
Electricity Plans from Senoko Energy
Plan name | Duration | Plan type | Electricity rates in price per kWh |
|---|---|---|---|
LifePower12 | 12 months | Fixed Rate | 25.20 cents/kWh |
LifePower24 | 24 months | Fixed Rate | 25.68 cents/kWh |
LifeSave12 | 12 months | 6% discount off the quarterly regulated tariff | 6% discount off the quarterly regulated tariff |
LifeSave24 | 24 months | 3% discount off the quarterly regulated tariff | 3% discount off the quarterly regulated tariff |
LifeGreen24 | 24 months | 100% carbon neutral electricity | 26.11 cents /kWh |
Summary of prices and plans for Senoko Energy
Features of Senoko Energy
- 5 plans to choose from, options include fixed price plans, discount off tariff plans and a 100% green energy plan.
- A mobile app to monitor your home’s electricity consumption, and manage your account and bills.
- No security deposit and no hidden fees.
- Smart Rewards programme with monthly giveaways (GrabFood & Lazada e-vouchers), lifestyle merchant discounts and lucky draws.
- Referral programme that allows you to enjoy a $30 bill rebate each for you and a friend you refer.
Need help choosing electricity providers? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool
FAQs about Senoko Energy
How do I switch to Senoko Energy?
You can sign up online or call 1800 688 8888. Please prepare an electricity bill from SP Group and a scanned copy of the registered SP Group account holder’s NRIC (front and back).
Will my electricity be disrupted when I do decide to switch Senoko Energy?
No, as you will be switching retailers and not energy providers.
Is there a service charge?
No, there are no administrative fees.
Does Senoko Energy require a security deposit?
No, currently Senoko Energy does not require a security deposit.
How will I be billed?
Senoko Energy offers direct billing. This means you will receive an energy bill directly from Senoko Energy. The rest of your utilities (water and gas supply) will continue to be billed by SP Group.
Do I have to change my meter if I switch to Senoko Energy?
No, a change of meter is not necessary.
For more info, you can visit Senoko energy’s FAQ.
About Senoko Energy
As a pioneering Singapore power generation company, Senoko Energy has been delivering safe, innovative and efficient energy to people, homes and businesses since 1977.
Senoko Energy is one of the largest energy generator in Singapore, and an industry leader in electricity supply, power generation, and energy solutions.
Senoko Energy participates in sustainability efforts and believes in playing an active role to support the environment and community. Part of their sustainability efforts include being an early adopter of energy-efficient equipment in their generation plant.
Contact Senoko Energy
- Phone: 1800 688 8888
- For contact from overseas: +65 6750 0333
- Address: 31 Senoko Rd, Singapore, 758103
Contact us at [email protected] should you require any assistance or spot any inaccuracies.