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Geneco

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  • Reviews (314)
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4.3
314 reviews
claimed

Claimed

This product is managed by Geneco.

USER RATINGS

Customer Support

3.9

Ease of signup

4.3

Online Portal

4.1
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Plans (3)

Slide 1 of 3
  • Geneco Get It Fixed 24 Plan

    Fixed rate of 22.20c/kwh

    PLAN TYPE

    22.20

    RATE

    24m

    CONTRACT

  • Geneco Get It Fixed 12 Plan

    Fixed rate of 22.20c/kwh

    PLAN TYPE

    22.20

    RATE

    12m

    CONTRACT

  • Geneco Give Us A Try Plan

    Fixed rate of 22.00c/kwh

    PLAN TYPE

    22.00

    RATE

    6m

    CONTRACT

Geneco Get It Fixed 24 Plan

Fixed rate of 22.20c/kwh

PLAN TYPE

22.20

RATE

24m

CONTRACT

Details

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  • Claimed in October 2020

Geneco Electricity Market Review 2021

Geneco is a popular electricity provider in Singapore that offers affordable and flexible plans with green energy options. They offer standard price plans - fixed and discount off tariffs, with a duration of 6 to 24 months. To ensure price competitiveness, Geneco has a price match guarantee, no transmission loss charges and no monthly fees.

It is also a great retailer for those hoping to switch to a more environmentally-conscious organisation as all their plans have a Power Eco Add-on. With this option, you can select between Carbon Credits (CC) or Renewal Energy Certificates (REC) to add on any plan you want.

Geneco genuinely believes in upholding sustainability, thus not only do they work towards powering us with green energy they also have many non-energy-related initiatives for environmental sustainability.

Read More about Geneco
Reviews (314)

4.3

314 Reviews

  • 5
    226
  • 4
    36
  • 3
    9
  • 2
    4
  • 1
    39

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    Most HelpfulMost RecentLow to HighHigh to Low
      Posted 30 Jul 2021

      Purchased

      Geneco Get It Fixed 24 Plan

      i'm Lucky to sign up Geneco before the price have when up on July. Now my electricity bill is cheaper now. It is also easier to check my bill because every month, Geneco will send me email. I used to have issues tracking my SP bills and always end up paying late charges. Overall, I’m satisfied and happy!

      1

      Geneco

      Geneco

      27 Aug 2021

      Dear Max Wong, Congratulations, you have been selected as one of the winners in our Seedly Review contest (Jun-Jul) and won a $20 GrabFood voucher! Please drop us an email at [email protected] with the following details: 1. Your Full Name 2. Contact Number 3. Your Geneco’s GC account number 4. Screenshot of your Seedly account dashboard 5. Email address (For us to mail the send the e-vouchers to.) Thank you for sharing your experience with and do continue to give your reviews on us on Seedly!

      What are your thoughts?

      Reply

      Posted 27 Aug 2021

      Purchased

      Geneco Get It Fixed 24 Plan

      During my initial sign-up, a lot went wrong. We had just changed our address from my mom-in-law's place to our own place within the same block, and because we're so used to writing HER address, we filled in the wrong unit number. We found out some time later, and since the details do not match - we had to make calls/write emails to Geneco's customer service to right this. Well, most agencies or company's customer service stink BIG TIME - have you tried calling your telco recently? Yes the one that never answers your calls and have a bot that can never understand whatever assistance you may need. We were therefore pleasantly surprised that Geneco's customer service actually really existed!! Everything was fixed really fast and easy. Thereafter, till now, it's been close to a year or so and everything just works. No problems with the bills - which is clean, brief and tells you everything you need to know in an easy to read format. So we really did not need any "customer service" any more, but I must admit, when things went wrong and we desperately needed them, they were there - right on cue. Thank you CS!

      0

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      Posted 27 Aug 2021

      Purchased

      Geneco Get It Fixed 24 Plan

      Recently signed on a 24 month plan as a new customer. The switch from the previous provider was seamless and the app has been very helpful to keep track of the expenditure and rebates.

      0

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      Posted 27 Aug 2021

      Purchased

      Geneco Get It Fixed 24 Plan

      [Signup Process] Easy to sign up. Easy to transfer without interruption. [Customer Services] Fast respond and speedy information via SMS and email.

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      Posted 13 Aug 2021

      Purchased

      Geneco Get It Fixed 24 Plan

      Seamless billing process and online user account navigation. Customer service is satisfactory. On-going referral rebate and re-contract offers. Overall satisfied.

      0

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      Geneco Electricity Plans

      Plan name

      Plan type

      Duration

      Electricity Rates / Price per kwh (incl. GST)

      Benefits

      Get It Fixed 24

      Fixed rate

      24 months

      22.20 ¢/kwh

      • No transmission loss charges, No monthly fees

      Get It Fixed 12

      Fixed rate

      12 months

      22.20 ¢/kwh

      • No transmission loss charges, No monthly fees

      Give Us a Try

      Fixed rate

      6 months

      21.00 ¢/kwh

      • No transmission loss charges, No monthly fees
      Summary of Geneco's electricity plans, rates and prices

      Features and Benefits of Geneco

      • Overall, Geneco has one of the most competitive prices for fixed rates electricity plans. Their 6 months plan, the Give Us a Try, is at a low 19.08¢/kWh, and their Get It Fixed 24 is the cheapest 24 months fixed-rate plan in Singapore's electricity retailers OEM.
      • Select between Carbon Credits (CC) or Renewal Energy Certificates (REC) to add on any plan you want.
      • No transmission loss charges for all plans.
      • No monthly fees necessary for the majority of the plans (excluding Get It Green, and Get Sunny) .
      • Get a 1% cash rebate for POSB Everyday Card holders.

      Geneco's Price Match Guarantee

      Geneco also offers a price match guarantee, if one were to see a lower price than Geneco’s within 7 working days of sign up, Geneco will refund you the difference for that contract period. Terms and conditions apply.

      Need help choosing an electricity provider? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool

      Fees and Charges for Geneco

      • One-time Registration fee: None
      • Security Deposit: Chargeable
      • Late Payment Charge: 1% interest on the outstanding balance from the previous month
      • Early Termination Fee: $60 - $720. The early termination fees charged by Geneco is a one-time fee corresponding to the consumer’s dwelling type.

      FAQs for Geneco

      1. How to switch to Geneco?

      Choose a plan on Geneco's website, enter your details and wait for a Geneco representative to get in touch with you. Don't worry! Switching of retailers will not cause disruptions to your electricity supply.

      2. Do I have to switch from an analogue to a AMI meter for the Get Free Sundays plan?

      It is not compulsory. If an AMI meter is installed, one will be able to measure their actual consumption on a half-hourly basis, allowing actual Sundays off. If you use an analogue meter, you will be given Sunday’s off based on the daily load profile that the Energy Market Authority has developed.

      3 . How long does it take for me to switch over?

      After sign up and submission of verification, Geneco will begin the verification process. The transfer process will take approximately 2 to 4 weeks upon submission of NRIC/FIN.

      4. Are there fees for early contract termination?

      Yes, there will be an early termination fee charged based on your dwelling type. Please refer to your contract for the exact amount.

      Contact Geneco

      • Phone: 63636677
      • Operation Hours: Mon to Fri, 9am - 5.30pm
      • Address: 450 Alexandra Road., #01-01, Singapore 119960

      About Geneco

      Geneco is a leading electric provider powered by Seraya Energy. Priding itself upon 48 years of experience, 18 years of award-winning customer service in electricity retailing since 2001 and 19 plus years of energy expertise, the UK based company is determined to help Singaporeans find the best ways of buying electricity. Geneco largely believes in providing sustainable energy to your homes. And thus also sustainable initiatives.

      Contact us at [email protected] should you require any assistance or spot any inaccuracies.

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