facebookWhy is there an auto-renewal clause for Ohm Energy? - Seedly

Ohm Energy

Representative at Ohm Energy Pte Ltd

24 Mar 2020

āˆ™

Saving Hacks

Why is there an auto-renewal clause for Ohm Energy?

Can I opt-out of this auto-renewal clause?

Discussion (1)

What are your thoughts?

Learn how to style your text

Ohm Energy

24 Mar 2020

Representative at Ohm Energy Pte Ltd

Auto renewal clause

All of our contract price plans have an auto renewal clause when you originally sign up with us.

However, one month before your contract expiry, we will send you a reminder email. After receiving the renewal reminder, If you wish to continue with the same Price Plan and contract duration, simply do nothing and we will automatically renew your Agreement. The contract will be auto renewed on the same plan with the prevailing rate(rate of same price plan at point of renewal).
The reason why we have to autorenew you is because at any point in time, you need to have a retailer billing your electricity account.

Our renewal contracts are extremely flexible. One month before your contract expiry and the first 30 days after renewing your contract, you can still choose to change a price plan, switch back to SP Group or to another supplier if you choose to do so without incurring a fee. However do take note that your new supplier may take up to a month to transfer you over.

When you sign up online or manually renew your contract, do take note of the terms and conditions of the contract on your factsheet, early termination fees, renewal rates and duration. All these are built in to the sign-up or manual renewal process for you to agree and acknowledge.

As our philosophy at Ohm is to be fair and tranparent to all our customers so the details are not in fine prints but mentioned explicitly during the sign up process.

As required by regulation, standard price plans and non-standard price plans includes the key information required. The contract factsheet has detailed information such as:

  • Prices

  • Supply start date

  • Supply end date

  • Contract duration

  • Contract type

  • Late payment fees

  • Early Termination fees

  • Account closure fees

  • Security Deposit

It is not compulsory for you to switch to a private electricity supplier so do go through these information to decide if any particular price plan work well for you.

If the terms are acceptable to you, then the contract factsheet binds the terms that is applicable to you over the contractual period. Any deviation would then incur fees while you are in a contract unless it is an exceptional situation such as but not limited to:

  • Deceased accounts

  • Expatriate account

  • Special arrangements

In such cases, we require official documentation for us to proceed your application timely. Do let us know of your situation so that we can work together to enhance your customer experience.

Write your thoughts