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Anonymous

28 Aug 2019

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What is the best easy way to cancel a CC?

I have 2 Citibank card (cashback and rewards) that I seldom use now since I have the UOB One card and I am always unable to meet the criteria. I want to avoid direct contact with the CS if possible.

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Ernest Yeam Wee Leong

28 Aug 2019

Content Creator at www.youtube.com/c/JustBeingErnest

Contact them via iBanking

  • be kind with your words

  • let them know why you want to cancel

  • they may throw in freebies to get you to not cancel

  • enjoy the freebies

  • then cancel after that

Um, you can't avoid CS as they are the ones who process your cancellation application.

Normally they will just go ahead and cancel but they will act a bit, try to convince you to stay etc.

Most of the time I just say, "oh I am emigrating" or"Oh I am posted overseas for work".

Most of the time, the conversation ends here and my card is cancelled.

If you are afraid of the CS kaypoh and ask here ask there, just use the above reasons.

1. Call up CC customer service directly

**2. Be firm about cancelling. They usually will try to...

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