Asked 2w ago
Firstly, insurance agents are not obligated to give you free gifts. Therefore, we need to clarify and confirm this position to this end.
On the other hand, the agent has the responsiblity to provide you with regular updates. This is with the purpose to ensure that your insurance policies are up-to-date.
In your situation, you may wish to switch to another agent from the same company. This is assuming that you are holding on to the right insurance policies and you wish to keep them.
If you are looking for a guide to what you can do, this might help: Orphan Clients Insurance: What You Should Do
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Though I agrees that agent is not obligated to give you freebie. But personally, it is definitely one of the criteria I look in a good agent, along side with proper and holistic long term financial planning with the correct knowledge and proper character (and I mean not selling just for the sick of selling you stuff, selling just that you need protection. It has to base on your needs, budget, best use of the available policies there, understanding and has a common goal with you).
As for why freebies is one of the criteria too? Imagine the commission he earns from selling you so many policies, instead of spendi g on the others, wouldnt it be much warmer to share some his achievement and earnings with his clients, connecting with them, showing that you guys are always in his mind and appreciating you for trusting him in his financial planning. I would think it is one of the extra miles that a financial advisor should have while serving his client. Of course there are many other extra miles needed to serve and that's what it takes to be a financial advisor for clients, which is hard to come by, and not just a simple agent for himself.
Happy to say after meeting so many agents, I finally met really good financial advisor whom have my best interests!
Hi there. Giving you freebies does not mean your agent is a good one. If your agent does not give you free stuff but keeps you in check financially I'm sure you will prefer to keep him/her around instead.
I used to be an agent from Prudential myself and I can link you up with long serving agents who have a stellar service record. You can reach me here to find out more.
Sorry to say. prudential has the reputation of worst customer service among my friends. a "good" agnet does not exists. They sell expensive and useless products and never follow up on queries, until it is time for another "annual review"
However, things might have change after peter tan moved out.
But anyway in your case, complain to customer service (https://cws.prudential.com.sg/en/contact-us) that you want to change agent because of reasons. As the insurer, they have to do something about it. If they don't after 2 weeks, write in directly to MAS (https://eservices.mas.gov.sg/consumerfeedback/).
MAS typically will take about 7 days to reply and will give you an email and ask you to write in to that prudential case manager.
If MAS also late to reply, cc to your MP. So far it always works. It is a long process, but this is the price for wrongly trusted prudential.
Remember to keep all communications with your agent black and white, eg sms, whatsapp, email etc to show that he did not reply/update you.